FAQ

Find answers to common questions about our luxury jewelry

  • I offer both natural and lab grown stones.

  • At this time, I only work with diamonds sourced through Ola Fine Gems. Because I cannot verify the history, quality, structural integrity, or any prior treatments of externally sourced diamonds, I’m unable to guarantee their performance during the setting process. This policy helps ensure I can stand behind the quality and craftsmanship of every piece I create.

  • I personally source all the diamonds and gemstones for my custom pieces, seeking out unique stones like antique-inspired cuts, fancy colors, and custom-cut options that are often difficult to find through traditional retail channels. At this time, we do not sell loose stones—only completed pieces. If you see a diamond you like in The Diamond Catalogue, feel free to inquire about getting a custom piece made surrounding it.

  • Inspiration images are helpful for understanding your style preferences, but every piece is designed to be uniquely yours rather than an exact copy of another jeweler’s work.

  • Most projects are completed within 6–8 weeks from design approval, although custom-cut stones and highly detailed designs may extend this timeline.

  • Most projects are completed in two stages: an initial design fee, followed by a final payment before production begins. If you need flexible payment options, Affirm financing is available at checkout and subject to credit approval.

  • All sales are final. However, I am open to redesigns — if you'd like to reimagine your piece, please reach out to me and I'll be happy to discuss your options with you.

  • Order processing time varies. Once shipped, standard shipping takes 5-7 business days. Expedited shipping is available at checkout for an additional fee.

  • Yes! Please check out the warranty page here.

  • You can reach me via email, info@olafinegems.com, or through the contact page.