Every piece we make carries a two-year manufacturing warranty and our commitment to your satisfaction long after that.
Our Promise
Built to last a lifetime. Guaranteed for two years.
All ỌLA Fine Jewelry pieces are covered by a two-year warranty against defects in materials and craftsmanship from the date of purchase or collection.
Beyond the warranty period, we remain available for repairs, re-polishing, and stone checks. We stand behind every piece we make — not just while the warranty is active, but for as long as you wear it.
Certificate of Authenticity
Each piece is accompanied by a handwritten certificate of authenticity that records the materials, stone specifications, and date of completion. This certificate is required to make a warranty claim.
Stone certificates from GIA or other recognized grading laboratories are included with all significant diamonds and colored stones.If you have misplaced your certificate, please contact us — we retain records of every piece we have made.
Coverage
What is covered
01
Manufacturing Defects
Any defect in craftsmanship or materials that arises from the production of your piece is covered in full — including faulty clasps, split shanks, or setting failures not caused by impact or wear.
02
Stone Security
If a stone becomes loose or is lost due to a defect in its setting (not impact damage), we will re-set or replace it at no cost, subject to inspection and our reasonable assessment.
03
Finishing & Polish
Your piece leaves us in perfect condition. Should any surface defect be identified within thirty days of receipt, we will refinish the piece without charge.
Extended Protection
Montage Jewelry Care Plans
In partnership with Montage Jewelry Care, we offer three extended care plans that go well beyond our manufacturing warranty — covering accidental damage, repair, and ongoing service to keep your piece always looking its best.
Accidental Damage
- One-time replacement per stone
- Repair or one-time replacement of cracked or chipped stones
- Center stone coverage (Lifetime plan only)
Repair Coverage
- Soldering, as required
- Broken, bent, or worn prongs or mountings
- Broken bracelets or chains
- Knots or kinks in bracelets and chains
- Broken earring posts or backs
- Pearl restringing
- Cracked or thinning ring shanks
Service Coverage
- Tightening or resetting of stones
- Ring sizing — two instances per term
- Metal plating — one instance per two years of contract term
Plan One
3-Year Care Plan
Montage Jewelry Care · Three Years
Comprehensive coverage for accidental damage, repair, and service for three years from the date of purchase. Ideal for everyday fine jewelry.
Ask us for a quote at your appointment.
Plan Two
5-Year Care Plan
Montage Jewelry Care · Five Years
Extended five-year protection covering the same full range of accidental damage, repairs, and service. Recommended for bridal and heirloom pieces.
Ask us for a quote at your appointment.
Recommended
Plan Three
Lifetime Care Plan
Montage Jewelry Care · Coverage for Life
Our most complete plan — all the same coverage, with no end date. The Lifetime plan also adds center stone coverage for accidental damage, an exclusive benefit not included in shorter-term plans.
Ask us for a quote at your appointment.
Claims must be reported within 30 days of damage or breakdown. To arrange service, contact us at the atelier or email claims@montagejewelrycare.com. Coverage is subject to Montage Jewelry Care plan terms and conditions. Full policy documentation provided at enrollment. Learn more at montagejewelrycare.com.
Limitations
What is not covered
The following are considered normal wear or accidental damage and fall outside the scope of the warranty:
- Damage caused by impact, dropping, crushing, or misuse
- Normal wear and surface scratching over time
- Damage resulting from exposure to chemicals, chlorine, or salt water
- Loss of a stone caused by impact rather than setting failure
- Alterations or repairs carried out by a third party
- Pieces not accompanied by the original certificate of authenticity
This warranty does not affect your statutory rights. If you have any questions about whether your situation is covered, please contact us before making a claim.
Making a Claim
How to get in touch
To make a warranty claim, contact us via the form below or email us directly. Please include your name, a brief description of the issue, and a photograph of the piece. We will respond within two business days with next steps.
In most cases, we will ask you to bring or send the piece to our atelier for inspection. Return shipping is covered by us for valid warranty claims.